CRM Agents

ketteQ CRM Agents are intelligent digital planning agents that connect adaptive supply chain planning directly to customer and revenue workflows. They ensure customer commitments reflect current demand, supply, and inventory realities—closing the long-standing gap between planning and execution.

Using the patent-pending PolymatiQ™ AI engine, CRM Agents continuously evaluate promise dates, fulfillment options, and tradeoffs across multiple scenarios. Instead of relying on static ATP logic or manual checks, they assess real-time conditions to determine the most reliable commitments for each customer situation.

CRM Agents can run as part of ketteQ’s end-to-end adaptive planning platform or integrate with existing CRM and planning environments. When deployed alongside existing systems, they bring planning intelligence directly into sales and service workflows without adding friction. When deployed end-to-end, they enable fully coordinated decision-making across demand, supply, inventory, and customer commitments.

The result is more accurate commitments, improved customer satisfaction, and better revenue protection. Sales and service teams gain confidence in what they promise, while supply chain teams retain control over tradeoffs—turning adaptive planning into a competitive advantage at the point of customer interaction.